Looks like Windows 10 update broke MM again

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jtodd5.1
Posts: 1
Joined: Fri Nov 15, 2019 11:59 am

Looks like Windows 10 update broke MM again

Post by jtodd5.1 »

Had a W10 update auto-run yesterday. Now MM won't stay open. Program crashes at random times while reading library while Monitoring. Instant crash if I terminate scan. Updated MM to 4.1.25.1895 and issue continues. W10 update is the only change because MM is always running, and computer auto-restarts on W10 update, and MM is the first thing I re-launch. No go since then. MM lasts anywhere from 3-15 minutes before program crash.
Anyone have ideas?
I'm also submitting to support...

Thanks
Lowlander
Posts: 59860
Joined: Sat Sep 06, 2003 5:53 pm

Re: Looks like Windows 10 update broke MM again

Post by Lowlander »

Capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... p?f=1&t=69
Peke
Posts: 18762
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Looks like Windows 10 update broke MM again

Post by Peke »

Hi,
Before creating full LOG you should try these two:
1. Do UI reset https://www.mediamonkey.com/support/ind ... o-defaults
2. Install Clean MM5 Portable to c:\MMWTemp and see if it crashes

FYI I got same update to 1909 and no issues at all.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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