Had a W10 update auto-run yesterday. Now MM won't stay open. Program crashes at random times while reading library while Monitoring. Instant crash if I terminate scan. Updated MM to 4.1.25.1895 and issue continues. W10 update is the only change because MM is always running, and computer auto-restarts on W10 update, and MM is the first thing I re-launch. No go since then. MM lasts anywhere from 3-15 minutes before program crash.
Anyone have ideas?
I'm also submitting to support...
Thanks
Looks like Windows 10 update broke MM again
Moderator: Gurus
Re: Looks like Windows 10 update broke MM again
Capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... p?f=1&t=69
Download MediaMonkey ♪ License ♪ Knowledge Base ♪ MediaMonkey for Windows 2024 Help ♪ MediaMonkey for Android Help
Lowlander (MediaMonkey user since 2003)
Lowlander (MediaMonkey user since 2003)
Re: Looks like Windows 10 update broke MM again
Hi,
Before creating full LOG you should try these two:
1. Do UI reset https://www.mediamonkey.com/support/ind ... o-defaults
2. Install Clean MM5 Portable to c:\MMWTemp and see if it crashes
FYI I got same update to 1909 and no issues at all.
Before creating full LOG you should try these two:
1. Do UI reset https://www.mediamonkey.com/support/ind ... o-defaults
2. Install Clean MM5 Portable to c:\MMWTemp and see if it crashes
FYI I got same update to 1909 and no issues at all.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying



How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying



How to attach PICTURE/SCREENSHOTS to forum posts