Tag - How to turn off automatic tags updating

[Lowlander]

You should be able to use your forum account with support with the same username and password. Unfortunately it seems for a few this doesn't work.

[AndréBlanquer]

Hello Lowlander.

Thank you for the information.

So...

I tried again... and failed again.

After my log out of the forum, I went to the "http://www.mediamonkey.com/support/inde ... ets/Submit" page,
clicked on the "Register" button, agreed to the terms of registration, gave a new username, a new mail address (by the way why a new one?)
and a new password.

I tried a connexion and failed.

I asked a new password and received it: my "submit" username is known and the password is created by the MediaMonkey website, now all should work well!
I copy-pasted both (I always copy-paste this kind of information) in the "submit" page and failed again for "Invalid username or password"!
I closed Chrome, CCleaned my PC, and carried out the process. With the same result.

Do MediaMonkey resent me?

Cordially
André Hopeless Blanquer

P. S.
At least I hope I'm improving my English.

[Lowlander]

Did you use the correct case for the Username? Maybe the accent doesn't work in support?

[AndréBlanquer]

Hello Lowlander.

I should have thought to it!

I've created the member AndrewBlanquer.
Curiously, even though I've given a disabled mail address, I've been able to create the support message.

Cordially
André Andrew Blanquer

[AndréBlanquer]

Hello Lowlander

I set aside "my" problem for a while, because I thought some time was needed to study it.
But when I tried to see if an answer had been given, I found that, probably due to my "disabled mail address" error, AndrewBlanquer was unknown.
I suppose that my ticket is lost and that I have to create a new ticket user name and to resend the whole pack of files.
Can you confirm that, please ?... I prefer to avoid any unwanted duplicate ticket;

Cordially
André Blanquer

[AndréBlanquer]

Hello Lowlander.

I'm back in Paris, after a... how can I say that?... an almost two week stay in my old mother's house... without any Internet or Media Monkey!

Had my total incompetence discouraged you, Lowlander? ... This question doesn't need any answer.
OK... As we say here in France: "where the Public Administration is silent, its answer is 'Yes!'.

So I will renew my try to send the desired (or undesired) files.

Lookin forward to reading from you.

André Blanquer

[AndréBlanquer]

Hello Lowlander !

Yesterday I tried to send my 16 files to the MM Suport Ticket, as 'BlanquerAndrew'
I went to bed after about 40% were uploaded. But, this morning I have no confirmation of complete receipt and I don'nt know if I succeded in sending these files.

Could you tell me how many files have been well received?

Cordially
Andrew Blanquer

[Lowlander]

Did you add the files to the Support Ticket itself? That may fail as there is a 2MB limit. Better upload to a filesharing service like Dropbox and then add a link to the files to a support ticket.

[AndréBlanquer]

Hello Lowlander !

Thank you for your answer.

Yes, I've added the files to the Support Ticket itself... but the smallest file was a 9.9 MB one !
I'm going to follow your piece of advice and to send the link to the Support Ticket !

Thank you for your patience.

Andrew Blanquer