CD not recognized - stuck when generating log

aboelen · Post by **aboelen** » Mon Jun 15, 2020 3:34 am

With the newest build (5.0.0.2256) CD's are not recognized. I tried several different CD's, that are recognized with iTunes and MM4. I tried this several fresh starts in a row with a repeatable effect.
When I then try to generate a log to enable finding the cause, MM5 crashes. Perhaps there is a log file send, I cannot see, nor do I have a logfile nr.
I put a debugviewlog in the dropbox folder you have access to. This log contains the last time I tested from putting in a CD until crashing MM5.

Post by **Lowlander** » Mon Jun 15, 2020 11:32 am

You can capture a log (step 4b) with DBGView instead including the failure to log from MM5: https://www.mediamonkey.com/forum/viewt ... 30&t=86643

aboelen · Post by **aboelen** » Tue Jun 16, 2020 11:40 am

see PM

Post by **Lowlander** » Tue Jun 16, 2020 12:09 pm

Forwarded to devs, they're looking into it.

Ludek · Post by **Ludek** » Tue Jun 16, 2020 4:12 pm

Thx for the logs, the crash should be fixed in 2257.
It was related to a CD that does not exists in MusicBrainz database.

If you are still experiencing a crash in 2257 then please either write down the crash log ID here, or submit a ticket ( https://www.mediamonkey.com/support/ind ... ets/Submit ) including links to the logs.
Tickets are preferrable as can be assigned to corresponding person (private messages cannot be)

Thanks!

CD not recognized - stuck when generating log

CD not recognized - stuck when generating log

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