Upside Down THumbnails [#21485]

[Digdog]

What the hell is going on? I just did a fresh install of windows and re-added all my videos to mediamonkey and all the generated thumbnails are upside down this time?????!!!!!!!

[Peke]

Hi,
Just tested and can't replicate.

See my signature how to add screenshot of MM.

Also does MM play same Videos normally?

[Lowlander]

Which Build (Help > About) of MediaMonkey are you using, what File Type(s) are affected and do you have the MediaMonkey Codec Pack or a general codec pack installed?

[gabex]

Hi, I'm having the same problem. I'm using MediaMonkey 2024.0.0.3082 Portable, on a fresh install of Windows 11 24H2 x64.
I don't have a license for the MediaMonkey codec pack 3.0.8 linked above.

Thumbnails are generated upside down, not rotated 180 degrees but flipped vertically.

Thumbnail generation worked just fine with my previous install of Windows 10.

[Lowlander]

Does MM play same Videos normally?

[gabex]

Does MM play same Videos normally?

Yes, no problem playing the files. Also If I play the video and save the thumbnail using the right click menu, it is created correctly.

[Lowlander]

Can you please start with capturing the creation of up-side-down thumbnails in a debug log (step 4b) and attach the log to a Support Ticket: viewtopic.php?t=86643

[PhotographicaUK]

I just installed yesterday and have this exact same issue?

[Lowlander]

Please capture the creation of thumbnails in a debug log (step 4b) and attach the log to a Support Ticket: viewtopic.php?t=86643

Developers may also want a sample file for which this happens.

[Peke]

Hi,
Can you please also attach report file from Help -> Debug -> GPU info? (Copy its content to TXT file before attachment)

[HSD]

Hi,
I have same issue on WIN10 computer.
I have installed Mediamonkey 2024.0.0.3082 for the first time on my computer.
please help, thanks

[Peke]

Hi,
I have same issue on WIN10 computer.
I have installed Mediamonkey 2024.0.0.3082 for the first time on my computer.
please help, thanks

Like I pointed in Previous reply install latest Debug version from viewtopic.php?t=86639&sd=d and Copy/Paste GPU Info test inside Code text ("</>" button above).

Also do you have https://www.mediamonkey.com/addons/brow ... odec-pack/ installed (trial is enough)?

[HSD]

Hi,
i have now installed the debug version and the codec pack 3.0.8.
I created log file with unregistered version of media monkey.
Thanks for help

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[MiPi]

Hi,
i have now installed the debug version and the codec pack 3.0.8.
I created log file with unregistered version of media monkey.
Thanks for help

It seems to be some problem related only to some drivers and system, as we cannot reproduce. I would need more specific debug log. Please insert this problem as support ticket, I will send you instructions and we will try to figure it out. Thanks.

[HSD]

Hi,
i was able to fix the issue with an update of the GPU driver.
Thanks for help