MM Hanging at splash screen [#21491]

[dnf97124]

I confirm that 3162 still hangs on the splash screen, seems to hang more frequently now. always on first fire up, usually on second try as well. doug

[tbm72]

Mine hasn't done it for a while but it did again yesterday. Force quit and restart and it worked OK.

[Lowlander]

Please capture this in a debug log (step 4b): viewtopic.php?t=86643

[mopar4x]

Unfortunately it's back for me, too.

At least for me, it does seem related to processes. When MM launches correctly, 4 processes start up (viewing Task Manager under the Details tab). When it freezes, only 3 processes start up, and then 2 will close after a few seconds and it will hang on the remaining process. If I select "End task" and relaunch, this will usually rinse/repeat. Also, rebooting Windows does not seem to affect this scenario (MM will sometimes freeze on launch right after a fresh boot).

However, I've found that once it's in a frozen state, if I launch a NEW instance of MM BEFORE ending the hung process, and THEN select "End process tree" on the hung item, the new instance of MM will start up all 4 processes and run as normal.

Oddly, I know if it's going to hang or not based on the splash screen; if the corners change from round to square, it just froze.