MMA Keeps Crashing [#21696]

[QandAWoman]

I have MMA Version 2.1.0.1261 on my Android 8.0.0 Samsung phone.

For the last three days or so, the app will crash regularly. At first, it was only when I tried to select a track (to add to my playing queue, but it would crash when I tried to press and hold to select). Now, it's pretty much whenever I'm navigating the interface, but particularly when I try to go from one screen (e.g., the "Podcasts" menu) to another (e.g., "Ologies With Alie Ward").

I've restarted the phone, I've uninstalled and reinstalled the app twice (deleting the background files the second time), and I can't think of how to fix this. Any ideas?

[Peke]

have you tried older version or you remember which one last worked?

[QandAWoman]

Where do I find past versions of the app - on the Play Store, the MediaMonkey website, somewhere else?

[Drchop]

same

[Peke]

Hi,
There are some proven mirror sites that can supply MM APKs for side loading.

[iltaja]

Sounds frustrating! Since you’ve reinstalled and cleared data already, try this:

Clear app cache (Settings > Apps > MMA > Storage)

Check for battery optimization or background restrictions on MMA

Try disabling hardware acceleration if the app has that option

If it keeps crashing, consider reporting logs via the app’s support feature

[Drchop]

What's an 'APK for side loading' mean? Think this probably means sites that have older versions of MM that I can download?

I'm using version 2.1.0.1261. What version would you recommend going back to or is this just trial and error? A .....1260 maybe?

[rusty]

If you're experiencing issues with the MMA beta build, just stop being a beta tester. Then when you re-install, it'll install the official release instead of the Beta.

i.e. no need to install a possibly untrusted apk.

-Rusty

[rusty]

fyi, this issue is resolved in the latest beta 2.1.0.1264 which is currently rolling out.

-Rusty

[bdbtbb]

I have the latest 1264 build of MMA and playback keeps stopping for any tracks played within a few seconds.

[rusty]

Hi,

Can you submit a debug log (in the MMA menu, tap Help > Send logs) and share the log ID here?

We're unable to replicate this and the log will help us understand why it's happening in your environment.

Thanks!

-Rusty

[bdbtbb]

The app just started working again shortly after I made that post, so whatever caused the app to stop, perhaps it was not the app itself.

[rusty]

OK--thanks for the update!

If it occurs again please submit a log. We're hoping to officially release 2.1 soon.

-Rusty