MKV files are not being recognized

[crawdad63]

even though I bought the codec pack along with my lifetime gold license for MM5. I'm using MM2024.1.0.3113 which is the current version. In fact all video I try to play is glitchy

[Lowlander]

Which Build (Help > About) of MediaMonkey are you using and what part (video/audio/both) is glitchy? What resolution (ie. 1080/4k) are the videos?

[crawdad63]

even though I bought the codec pack along with my lifetime gold license for MM5. I'm using MM2024.1.0.3113 which is the current version. In fact all video I try to play is glitchy

I told you. As far as the videos I can play that are glitchy they are MP4s. They are 1080 or less.

[Lowlander]

MP4 or MKV?

[crawdad63]

MP4 or MKV?

mp4 files are glitchy. mkv files won't play at all.

[Lowlander]

What happens if you install a generic free system codec pack like k-lite codec pack. Does that improve things?

[crawdad63]

What happens if you install a generic free system codec pack like k-lite codec pack. Does that improve things?

Why in the hell would i do that?

[Peke]

Hi,

Why in the hell would i do that?

If I got your post:

mp4 files are glitchy. mkv files won't play at all.

Installing third party Codecs with wider support could help you.

Also if MP4 are glitchy possible issue can be with GPU driver as from my knowledge past 10+ years GPUs have hardware decoder for MP4 and if windows driver/codec works OK then they should not be glitchy. Well exception is 4K+ videos played on 10+ years old low end PC/GPU.

[crawdad63]

These are only glitchy on MediaMonkey. and MKV has no problem on either

[Peke]

Hi,
Can you please open support Ticket and supply us with DL link for one smaller glitchy MKV file?