Unknown error at end of sync [#21685]

[gordol]

MMA 2.0.6.1252 on a Galaxy S24U with OneUI 7 / Android 15
MMW 2024.1.0.3113 on Windows 11 Home 24H2

As of today, I'm getting an "unknown error" end of the sync. That is all it says. There is no error on the desktop, and it does appear that the sync concludes successfully anyway. Debug log has been submitted via the MM Helpdesk.

[trptmd]

I'm getting the same error. Using MMA 2.0.6.1252, MMW 2024.1.0.3113.

Debug log: 78V6VNIAQA

[Peke]

Hi,
Do you get same errors on latest MM 2024.2?

[gordol]

Hi,
Do you get same errors on latest MM 2024.2?

Yes.

[martin.bohac]

Hi, could you please save the log and share it?
Unfortunately, your submitted logs do not contain an important attachment because the limit has been reached.
So I cannot analyze it.
Thanks

[gordol]

Hi, could you please save the log and share it?
Unfortunately, your submitted logs do not contain an important attachment because the limit has been reached.
So I cannot analyze it.
Thanks

The log I sent was from MMA. Are you looking for a log from MMW?

[martin.bohac]

From MMA, but please use the "Save" button(in the Send logs dialog) to save the zip file and share it (e.g., via Google Drive).
I know you already sent the log, but it didn't contain an important attachment due to limits (will be fixed).
So please share the ZIP file directly in this case.
Thank you.

[gordol]

It just synched without error. I attached the debug log anyway to ticket #11689. Maybe there's something useful in there anyway. If it errors again, I'll attach a new log file.

[gordol]

And, I got the error again. MMA is not letting me save the zip.zip (not a typo) anywhere I tried on the device, Google Drive or OneDrive despite the prompt to do so. Emailed it to myself instead.

I've attached it to ticket 11689

[gordol]

And the sync is NOT actually completing now, as it is not removing from the phone a track I had deleted from the MMW library. I had even tried again with the device sync option in MMW set to "delete other files and playlists" "unselected library files" and I did see the word "deleting" flash by on the phone screen.

Though it does appear that the number of tracks in my other playlists at least matches on both sides with the first dozen or so tracks showing also matching.

[rusty]

Gordol,

Does Options > Library & Sync indicate that there are any permission problems? The fact that you couldn't save the file sounds like there's some sort of permission problem.

-Rusty

[gordol]

Gordol,

Does Options > Library & Sync indicate that there are any permission problems? The fact that you couldn't save the file sounds like there's some sort of permission problem.

Not that I can see.

[rusty]

Do you have the confirmation dialog enabled? It should show which items are slated for deletion.

I'm curious if MM is actually trying to delete the file in question and failing OR if it's not actually trying to delete it.

-Rusty

[gordol]

Do you have the confirmation dialog enabled? It should show which items are slated for deletion.

I'm curious if MM is actually trying to delete the file in question and failing OR if it's not actually trying to delete it.

Which confirmation dialog, and deleting what? This was in context of not being able to save the log in MMA and having to email it to myself instead. The log was in relation to the "Unknown error" that is now random at the end of a sync. Or if not random, I haven't found the pattern yet.

[piphomer]

I am getting the same error.

MMW: 2024.1.0.3113
MMA: 2.0.6.1252

Have uploaded Log ID 344RIU7VE2