Can't delete album

Yaneck · Post by **Yaneck** » Mon Jul 10, 2017 7:43 am

I can’t delete entire folder containing some songs: I select folder, then choose from menu command Delete, confirm my decision and… nothing happens. Then I try to delete this folder via PC: I connect my phone to PC using USB and delete select folder in from the Windows side. In Explorer window folder disappear, but still remain in Media Monkey; after re-connection situation doesn’t change: files exists in MediaMonkey and doesn’t exist looking from PC.
Finally, I deleted files one by one

My phone: Sony Xperia XZ , Android 7.1.1, MediaMonkey Pro 1.3.0.0694

Post by **Lowlander** » Mon Jul 10, 2017 12:51 pm

Are the files on the internal memory or external memory (SD card)? I had this with SD a card and it turned out the card wasn't working well anymore.

Yaneck · Post by **Yaneck** » Tue Jul 11, 2017 1:22 am

It occurs in internal memory

Post by **Lowlander** » Wed Jul 12, 2017 1:22 pm

Please send a debug log (from About screen in MMA) right after you're attempt to delete fails and open a Support Ticket with the logID.

Yaneck · Post by **Yaneck** » Fri Jul 14, 2017 5:37 am

done. regards

Post by **Peke** » Fri Jul 14, 2017 7:28 pm

Can you also add log ID and Ticket ID here for tracking?

Can't delete album

Can't delete album

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