If you’re having trouble logging in to our web site (Forum, Helpdesk, or Wiki), it may be that:

1. Your MediaMonkey account is not yet active on all portions of the site. Try logging in via either of these locations:
   Forum Login
   Support Login
   
   
2. Your MediaMonkey account information is incorrect:
   1. Your password is incorrect. Visit the reset password page to resolve.
      IMPORTANT: you must enter your email address to reset your password, but your username to to login. Some password managers will save your email address as your username when you reset the password causing the login to fail.
   2. Your username is incorrect:
      • Use your username and not your email address
      • Use your MediaMonkey website credentials (not your Gold registration information or store user ID). If you don’t have a MediaMonkey website account, you can create one at for free.
        
        
3. Your account is inactive:
   You registered an account, but never clicked on the activation e-mail. Find your confirmation email (possibly in your spam folder) and click the confirmation link.

If you still can’t log in, please create a new account and submit a support ticket with details of the problematic account.

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If you’re able to log in, you can edit your account profile:

• You can change the email address associated with your website account (but not the username) via the User Control Panel .
• You can also change your password to one of your choice.