If you’re having trouble logging in to our web site (Forum, Helpdesk, or Wiki), it may be that:
- Your MediaMonkey account is not yet active on all portions of the site. Try logging in via either of these locations:
Forum Login
Support Login - Your MediaMonkey account information is incorrect:
- Your password is incorrect. Visit the reset password page to resolve.
- Your username is incorrect:
- Use your username and not your email address
- Use your MediaMonkey website credentials (not your Gold registration information or store user ID). If you don’t have a MediaMonkey website account, you can create one at for free.
- Your account is inactive:
You registered an account, but never clicked on the activation e-mail. Find your confirmation email (possibly in your spam folder) and click the confirmation link.
If you still can’t log in, please create a new account and submit a support ticket with details of the problematic account.
If you’re able to log in, you can edit your account profile:
- You can change the email address associated with your website account (but not the username) via the User Control Panel .
- You can also change your password to one of your choice.