"MediaMonkey - Audio Library has stopped working" error!

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Expand view Topic review: "MediaMonkey - Audio Library has stopped working" error!

Re: "MediaMonkey - Audio Library has stopped working" error!

by Lowlander » Wed Dec 15, 2010 12:37 am

Create a debug log and send it to support: http://www.mediamonkey.com/forum/viewtopic.php?f=7&t=69

Re: "MediaMonkey - Audio Library has stopped working" error!

by evolart » Wed Dec 15, 2010 12:34 am

Sorry to bring back an old thread but I am getting this stupid error. I recently did a clean install Media Monkey was working just fine as it always did before. The day after I hooked up an iPod to the stupid machine I started getting this error: "Audio library has stopped working." This causes Media Monkey to crash completely when starting up. I tried every fix I read in these forums: deleted / renamed the Iphone and ipod dll's, completely uninstalled Media Monkey and reinstalled with administrator rights (even though UAC is turned off), I then tried the same thing again but deleted every piece of mediamonkey manually from the entire hdd and from the registry, I also uninstalled iTunes and Quicktime completely, tried reinstalling them as well, tried running old copies of MediaMonkey, and even tried running as administrator as people suggested.

The single thing that works for me...running the unskinned version, which looks like sh*t. Is there any other solution out there?? I am not doing another reinstall of Windows for this program despite the fact that I have no found another program as good as this for music management.

I am running Windows 7 64-bit with all updates, latest flash, latest Quicktime, latest iTunes, and latest MediaMonkey.

Re: "MediaMonkey - Audio Library has stopped working" error!

by oldtimer » Tue Dec 14, 2010 8:48 pm

#1 export all your play lists! Rename your library and start over is a suggestion. Your tags and ratings are still in your tunes so if you don't have tons of extras, start over. At least you can see if the new DB works fine. If you use the truncate in MM or what ever it is that is the worst thing you can do. Maybe it is only a problem if you DB is corrupt but that is the only time you would use it. The removal leaves odd and ends all over the place. If it doesn't work out rename your back up.

Re: "MediaMonkey - Audio Library has stopped working" error!

by javaboyuk » Tue Dec 14, 2010 6:25 pm

I have same problem after upgrading from 3.2.2 to 3.2.4

I have noticed alot of links in the explorer like "Application Data" that at links to
directories /users/username/Application Data but they do not exist.....

I am runing windows 7, fully patched then updated MM today (14-12-2010) I
wonder where those links camed from.... did they upset the installer.....
Tried removing everything and reinstalling still get the stopped message....

JB

Re: "MediaMonkey - Audio Library has stopped working" error!

by Karl J Jackson » Mon Nov 22, 2010 6:49 am

I just tried to upgrade from 3.2.2 to 3.2.3 and ran into this error after upgrading. I uninstalled 3.2.3 and reinstalled 3.2.2 and had the same problem. The only way I was able to fix it was to do a System Restore to prior to the upgrade. Very strange since I haven't modified anything related to MM or Quicktime recently. I think I'll hold off on upgrading until some solution to this problem is found.

Re: "MediaMonkey - Audio Library has stopped working" error!

by kudos » Sun Nov 21, 2010 5:28 pm

Not sure if this helps anyone, but I was having a similar problem. The latest skinned version would not work with or without admin privs (but the non-skinned version would work). The d_iphone.dll trick did nothing. Reinstallation as admin did nothing. But I figured out that a program I was running which was manipulating the window (WindowTabs) was causing the problem. I closed that and everything worked properly. So, this is just something to consider if you're encountering a similar problem.

Re: "MediaMonkey - Audio Library has stopped working" error!

by Lowlander » Sun Mar 21, 2010 11:47 am

@xoxosearch
No need to double post: http://mediamonkey.com/forum/viewtopic. ... 96#p248996

Re: "MediaMonkey - Audio Library has stopped working" error!

by xoxosearch » Sat Mar 20, 2010 9:32 pm

we are currently in 2010 - and by the dates on previous posts - this is a problem that goes way back????
I am not technical - I just need a patch or something that will fix the problem.
If it wasn't that monkey media offered me a better filing system for my musick (30 000), I would have sticked to windows media player
ps: I do not have an ipod :(

Re: "MediaMonkey - Audio Library has stopped working" error!

by p0dune » Fri Mar 05, 2010 10:55 pm

Hi,

I just wanted to add that I am having a similar issue. I too can only run MediaMonkey by running it as Administrator. However, the error I get when running MM normally is a MM dialog box that says only "Runtime error 217 at 00469DFD" with only the option to click "OK". Also different is the fact that I cannot get away with running MediaMonkey (non-skinned).exe without the same error message. I am running Win 7 x64 and this setup was working perfectly for MM for a couple of months of heavy usage and all of a sudden about 2 weeks ago it would no longer open unless run as Administrator :(.

I previously contacted customer support about this and ran through the similar suggestions that I've read on this thread: uninstall, delete everything in Program Files (x86) and AppData, and reinstall by running the setup program as Administrator. This, of course, does not seem to help any with my error.

I appreciate the tip I read in this thread about permanently marking the .exe for "Run as Administrator" mode because that's slightly easier than having to right click on MM and "Run as Administrator" every time I want to listen to my music - but it still sucks having to type in my admin password every time I run MM. I also tried adding "full control" privileges to my user/account for the MediaMonkey.exe program using the security tab of the windows file properties dialog... but that does not seem to work still. Does that mean there is something more than file permissions at work here?

I'm going to keep poking around for a work around... glad to see some chatter about this type of thing. I'd certainly love to see a version of MM that doesn't need to muck around with files in secure parts of the OS. Win 7 and UAC is the future after all - as well it should have been for the last 20 years.

Thanks

Re: "MediaMonkey - Audio Library has stopped working" error!

by Peke » Fri Feb 05, 2010 7:54 pm

Recheck antivirus app if it added MediaMonkey.exe to false untrusted apps (There were reports of that in the past and all were AV app false positives) as non skinned version is working. It is your system I tested on two PCs today with Free MM version and all worked OK. AV all PCs are running is Microsoft Security Essentials.

Re: "MediaMonkey - Audio Library has stopped working" error!

by tonydl » Fri Feb 05, 2010 5:16 am

The installer asks me automatically for admin rights (via UAC - it could not get installed to Program Files if it wouldn't because you need admin rights to install here) - so I did that already. But I tried again manually - doesn't help. I also tried another folder which doesn't ask for administrator rights (D:/MediaMonkey/) - it's not working either.

Re: "MediaMonkey - Audio Library has stopped working" error!

by Peke » Thu Feb 04, 2010 6:32 pm

If it runs Ok when you run it as Admin, than there is some restriction applied on "MediaMonkey.exe" and not "mediamonkey (non-skinned).exe" as you pointed it works OK try to reinstall MediaMonkey on top of Old one using Run as administrator on Installation file.

Re: "MediaMonkey - Audio Library has stopped working" error!

by tonydl » Thu Feb 04, 2010 5:52 pm

Yes I already tried that - it doesn't work - but thanks anyway @Lowlander.
I deleted every single file or folder related to MediaMonkey (including Program Folder and Appdata) and tried a reinstall - the same problem occurs. Afterwards I deleted all registry entires containg MediaMonkey - still I can only start MediaMonkey as administrator :(

I don't know what to do now - it's a fresh installation and it worked like a charm 2 weeks ago...


Edit: Windows 7 64Bit here, too!
Edit2: I can get it to work with checking "Override Skin theme wih Windows System theme (requires restart)" in Design settings - but it's ugly now :(
Changing the language won't help btw (I did that to know how this option is called in english :D)

Re: "MediaMonkey - Audio Library has stopped working" error!

by Lowlander » Thu Feb 04, 2010 5:45 pm

Which is why it was directed at tonydl

Re: "MediaMonkey - Audio Library has stopped working" error!

by PRGeno » Thu Feb 04, 2010 5:34 pm

Lowlander wrote:@tonydl
Did you try renaming d_iphone.dll to d_iphone.dll.off in the Program Files/MediaMonkey/Plugins folder like many threads suggest?
While that may work for some, it has also been repeatedly stated that it hasn't worked for all.

That workaround doesn't work in my instance. This also isn't an intermittent problem. It happens every single time I launch MM, unless it is run as administrator. This never happend in previous releases, only the latest.

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