MediaMonkey Not Saving Album Art, Artist Name etc. to Tag

[relentless]

MediaMonkey doesn't seem to be saving my information to the tags. I highlight the tracks and do an autotag through the web and the album art and other information appears, but then if i doubleclick on a track that I just tagged, the information goes away. I've also added the tracks to iTunes and when I launch the mp3 through iTunes, iTunes cannot find the album art and the updated info is not shown.

In the past when I updated files on MediaMonkey as soon as I launched the file in iTunes all of the album art, artist info etc. updated itself automatically through the tag.

Any ideas on a solution for this?

[Lowlander]

Are you tagging in the Library or My Computer node? Do you experience this issue on the newly released MediaMonkey 3.1?

[relentless]

I am tagging in the library node.

I am experiencing the problem with the new 3.1

[nohitter151]

Perhaps you closed the auto-tag window before the art had fully downloaded? If so, that could interrupt the tagging process. Give the window a few seconds to download the artwork before it begins the tagging process.

[Lowlander]

Normally you need to wait till the downloading message disappears.

Also make sure you have enabled "Update tags when editing properties" under Tools > Options > Tags & Playlists.

[rjquez]

Hello,
I am having the same issue while tagging tracks in the Library node. I have always saved the album art to the tags. The files are MP3 format. When I add album art to a track, the album art appears to have saved to the tag...but when I click on the file to play it, the album art vanishes. When I go back into the properties of the file, the album art is gone. The same thing happens when I "Auto-tag from Web." The album art downloads correctly, but when I click on the file afterwards to play it, the album art vanishes. I even allow it about 15 seconds to tag. I have made sure that "Update tags when editing properties" is selected in the Options. I have also tried to re-install the new version (3.1) two times and still have the same issue. Oddly enough, if I try to edit a tag on any track added prior to upgrading, I have no issues at all. The problem is only with new tracks added. Any ideas?

[teainthesierras]

I've had large folders of albums in which all of the art has either vanished, or a single cover has replaced the art of hundreds of albums. Lately, most of the onerous data entry has been repairing what gets mysteriously damaged within MediaMonkey.

[Lowlander]

@teainthesierra
Are you using MediaMonkey 3.1? If not you should upgrade.

@Others
Please create a debug log as described in the Bug Report forum if you're experiencing the issue that MediaMonkey loses tags in MediaMonkey 3.1.

[byersjus]

Confirming same bug. Album art appears to save and then disappears upon playing.

I will create a debug log.

[nohitter151]

Confirming same bug. Album art appears to save and then disappears upon playing.

I will create a debug log.

I would say this is generally a problem with either bad file permissions (eg MediaMonkey doesn't have write access to your files) or a problem with the file you are trying to tag being corrupt.

[rjquez]

@ nohitter151,

I thought that was the issue, but I've tried tagging numerous tracks from numerous folders and have the same issue with every new track I add. I also checked my anti-virus software to make sure that MediaMonkey had no restrictions. Any other idea of what it could be?

[rusty]

rquez,

We haven't been able to reproduce this internally. If you could send a debug log (see instructions here: http://www.mediamonkey.com/forum/viewtopic.php?f=7&t=69 ) that shows this problem occuring, it would be really helpful.

Thanks.

-Rusty

[Eiskrap]

I'm having the same problem. It was obviously saving the art somewhere as it was asking me if I wanted to overwrite the previous file, but I'm not sure where... When I downloaded the debug build it saved it too my desktop. I attached error log to ticket ID WJI-689476.

[Lern2swim]

I've had a similar but slightly different issue for a long time now. When auto-tagging album art from the web, almost all the time, it will save the album art to every track except the last track of the album. Then I have to go into properties and re-save it to all the tracks to get it to stick.

[Guest]

I have the same issue. I tag files from the web and it downloads, but then the album art is gone. This never used to happen before, only with 3.1