Machine Crash Latest Version With CD Burning

Corprolite · Post by **Corprolite** » Mon Jul 03, 2006 1:55 pm

I posted this before, but nothing has resolved yet.

Here is the situation. With the lastest version of mediamonkey (registered user) I cannot burn CD's without locking up the machine and getting the blue screen (machine check error). I have tried unistalling mediamonkey and reinstalling and get same issue. I installed an older version (2.5.2.951) and have absolutely no problems with the burning, so something that changed from this version to latest is causing some kind of conflict.

Here is a description of the problem

From a group of songs, playlists, etc if I right click send to cd burn, the screen freezes for a few seconds and then goes to the blue screen. I have tried other ways to burn from the program (shift ctrl d) and under tools burn cd and same.

My system specs are below.

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name ***********
System Manufacturer HP Pavilion 061
System Model ER900AA-ABA a1430n
System Type X86-based PC
Processor x86 Family 15 Model 35 Stepping 2 AuthenticAMD ~2004 Mhz
Processor x86 Family 15 Model 35 Stepping 2 AuthenticAMD ~2004 Mhz
BIOS Version/Date Phoenix Technologies, LTD 3.01, 2/9/2006
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name **********
Time Zone Pacific Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 468.17 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.91 GB
Page File Space 2.26 GB
Page File C:\pagefile.sys

Any ideas or help.

Post by **Lowlander** » Mon Jul 03, 2006 1:59 pm

No need to double post.

Did you follow this advice:

Peke wrote:Corprolite,
Good that solved. If You can please run Debug Version of MM and contact Jiri for futher instructions if needed, there is something wrong and it should be located and deffined.

THX in Advance.

Corprolite · Post by **Corprolite** » Mon Jul 03, 2006 2:05 pm

I cannot figure out how to run a debug log since the machine locks up prior immediately. It is my understanding from looking at the steps to run a debug log that the viewer needs to be able to save information as the bug occurs, but since the entire machine freezes I can't do that. Am I wrong in this assumption?

Corprolite · Post by **Corprolite** » Mon Jul 03, 2006 2:08 pm

Also the file c:\hpCDE.log that is supposed to show up with cd burning issues isn't created before the machine freezes when I run the debug log. So no logfiles are created for this bug when I run the debug version

rovingcowboy · Post by **rovingcowboy** » Mon Jul 03, 2006 3:01 pm

you metioned send to.

i wonder if you are getting this trouble from the same error with the memory of monkey's clipboard like is said in the
"getting send to error in xp" message thread.?

try selecting your songs draging them to a new playlist and see if they all go there. or if there is one song in the list that you did not even select?

it seems the memory is not cleared in monkey when using the right click and send to command. but draging and dropping songs in a playlist seems to clear it. if you get your songs in the playlist just use the too bar buttons and select all the songs then click the burn button on the menu bar.

see if that will burn it properly.?

Corprolite · Post by **Corprolite** » Mon Jul 03, 2006 3:09 pm

Okay will try that. I will update when I try

Post by **Lowlander** » Mon Jul 03, 2006 4:49 pm

It seems like a driver issue as blue screens on Windows XP are really rare.

Have you tried selecting files and use the menu Tools > Burn CD/DVD?

Corprolite · Post by **Corprolite** » Mon Jul 03, 2006 5:01 pm

Okay, I tried roving cowboys suggestions with regards to creating new playlists and draging dropping them to burn. I have tried to burn from the file menu and tool bar with same crash. If I reinstall the previous version of media monkey then it works like a charm. Before posting today I also updated cd burner drivers (post crash) and tested burning through windows media player and through plain old windows explorer without any problems.

Post by **Lowlander** » Mon Jul 03, 2006 6:45 pm

I'm not sure if there is anything more you can do as you can't create a debug report. Maybe some other users who had problems were able to create debug logs and send them to support.

rovingcowboy · Post by **rovingcowboy** » Tue Jul 04, 2006 2:02 am

that is strange.?

i re read the post and this time i read your system more carefully.

and i see you have an HP. computer.

should have looked at it before, but i did not sorry.

still the only thing i can say about help from hp is that it is almost does not exist..

you might find some help for this on lockergnome. forum ask about why hp cdrom drives can be seen by some media players but not others?

if they can not answer that.

you might look for a repair shop in the city of " Angola , Indiana "
there was a guy set up shop there 2 or 3 years ago where he specialized his repairs to only HP systems. i can't remember the name of the shop only that it was in that city.

but he found no help for his hp system so he went to training for hp repair and other computers then set up an hp only repair shop.

he might beable to give you some help because it is sounding like a driver issue as lowlander said, and it just might be an hp one at that.

Post by **rusty** » Tue Jul 04, 2006 11:19 am

Corprolite,

Can you try burning a CD with the following test apps, and let me know if it is successful or if the error in question occurs?
http://www.mediamonkey.com/beta/testtoo ... msvc60.exe
http://www.mediamonkey.com/beta/testtoo ... msvc60.exe

These apps isolate burning functionality in MediaMonkey from other functionality, so if it works with this app, we'll have a better idea of where to look to solve the problem.

Thx.

-Rusty

heinimuecki · Post by **heinimuecki** » Tue Jul 04, 2006 4:00 pm

hi rusty

as you might know i had some burning issues too (not that heavy)

so i tried the mentioned apps and i can tell you these issues are remaining the same

with cd-text option on i get an error 0x6 - device error
with cd-text option off it works

the data burning works fine

DontPanic · Post by **DontPanic** » Sat Jul 29, 2006 7:52 pm

I am having this exact same problem and I do not have an HP, so it certainly isn't an HP problem only.

I have a similar set up to Corprolite... Win XP Pro but with less memory.

No matter what method I use to burn it freezes the system, but I don't get any blue screen, mine just freezes and I cannot end MediaMonkey (via task manager and either through programs or processes) but it will pop up with "end now" it just doesn't work.
Also, the rest of my computer works... I can open the start menu and even restart the computer through it, but MM just doesn't respond.
Finally, for some reason or another when I go to burn my task bar shows 2 copies of MM open. I know I only opened one myself and I even have the "only allow one instance of MM" option selected but it says I have two.

Any help will be appreciated, until then I will use something else I guess.

-Marcus

Post by **jiri** » Sun Jul 30, 2006 3:33 pm

Have you tried MM 2.5.4 beta (from beta forum here)?

Jiri

RowlettMustang · Post by **RowlettMustang** » Sun Jul 30, 2006 5:17 pm

I am having the exact same problem as you. It also appears that I have MM open twice, and it takes a long time to end the program when it is not responding. From what I have read, Nero could be a problem--do you have Nero on your PC?

Machine Crash Latest Version With CD Burning

Machine Crash Latest Version With CD Burning

CD Burning problems

Marcus