iPod Touch Not Recognized

[Lerxyst]

When I plug in my iPod Touch, MediaMonkey does not see it at all. Windows sees it, and iTunes sees it. iTunes is not auto-synching. It was working one minute, synched fine, and then I wanted to resynch and it had disappeared from MM. I went ahead and updated for the iPod and iTunes to the latest version, no change in behavior.

[Peke]

Hi,
Please make sure you are using latest Alpha 5.0.4. from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d

[Lerxyst]

No change after installing 5.0.4. Nothing appears under Devices and Services when I plug in the iPod.

[Peke]

Do you have latest iTunes installed?

eg. https://www.mediamonkey.com/support/kno ... le-device/ STEP 2.3

[Lerxyst]

Yes, in fact I just uninstalled and re-installed iTunes as directed in other support articles. ITunes does not autosync, but it detects the iPod right away. MediaMonkey still does not see the iPod.

[Peke]

Hi,
iTunes must not be started at time MM is starting.

[Lerxyst]

Yes, I know. I opened iTunes afterward to verify it could detect the iPod after MM could not.

[Peke]

Hi,
Ok, just wanted to be sure. Can you please open support ticket, so taht we can go into more details.

[kenrose]

I have the same problem. Windows 10, MMW5 5.0.3.2627. Downloaded the 64-bit desktop iTunes from the Help Content page. Uninstalled old iTunes, installed new iTunes. iPod does not show up under devices. Did the support ticket analysis yield results?

[Peke]

Hi,
Not yet, bit thin here I am tied to chair, watch and work like octopus till next weekend, when I am going on a few days of Digital Detox.

Ticket is assigned for analyze and someone should handle it soon. What is the ticket number, so that I can recheck?

[kenrose]

Sorry, I don't know the ticket number. I am another customer who signed onto this thread because I have the same problem. Should I submit my own ticket?

[Lowlander]

Do make sure the device isn't disabled under Devices & Services in MediaMonkey.

Please capture the connecting of the device in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

This will help a developer analyze why this happens on your setup.