Crash upon Album Artwork Browse

[Bosley]

Hi All,

Haven't had this issue before, but now Media Monkey is crashing (freezing) every time I hit the "Browse" button to change album artwork.

Any ideas for fixing this issue?

Thanks!

Cheers,

Bosley

[Lowlander]

Which Build (Help > About) of MediaMonkey are you experiencing this with?

[Peke]

Hi,
Close MM and you can try to Delete/Rename persistent.json (see location of file) and then start MM.

[M. Roberts]

Many of us apparently are experiencing the same bug or error in Media Monkey. Can you guys fix (patch) it please!?

So I tried Peke's suggestion (thanks for the effort) and deleted the persistent.json files (two of them so named) and for other users that location of file link about AppData presumes you know where it is (I didn't), you go to Windows Explorer, C drive, go to Users/your name/Appdata/Roaming/MediaMonkey 5
you may need to right-click and find where you can select to see hidden folders before the folder AppData is visible.

But Peke, deleted the two files persistent.json, opened Media Monkey, the issue had not changed/improved and the two persistent.json files reappeared back in their place in that folder too.

What is going on with this software? Too many bugs, reaching a point we may as well just use someone else's product for music playing. - do please help (p.s. can you make fixes more user-friendly, a load of articles on Media Monkey's site are so technical they just make users groan and begin disliking the product). hope this helps everyone, let's hope for improvements!

[Lowlander]

Which Build (Help > About) of MediaMonkey are you currently using?

[M. Roberts]

Having difficulty posting a reply to this

[M. Roberts]

thank you Lowlander, decent of you to show desire to help. the latest one because I uninstalled it, restarted PC, reinstalled it, same issue. so when I go to the download page of the site it's v.2024.2.2.

If I (we) could just resolve this, the rest of the player is really very good compared to others. Its just that literally 10 of 10 times I try to right-click on an album, go to properties, artwork and 'browse' it freezes and then even when waiting a significant amount of time (15 minutes) when you eventually press the Ok button a second time it just makes a ping noise and there is nothing users can do except Ctl-Alt-Delete shut down the program. Very pleased to be the guinea pig and try any suggestions for the good of the monkey community. Grateful for any help.

[Lowlander]

Please capture a crash in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86643

This will help a developer analyze why this happens on your setup.

[Matt001]

Many thanks Lowlander. Increasing faith in the support of this software since you have been responding/assisting (thank you). I have completed the instructions (Ticket #17180: "Attaching Debug Log to Board 'Crash upon Album Artwork Browse'"). Would be great to get it fixed since many customers must be affected if it crashes when you are only clicking on an album's Properties/Artwork. Can only Control/Alt/Delete to Task Manager shutdown the app even with the debug version. I have asked the developer updates you so you can update the case for others to find in future

[Lowlander]

We have no similar reports at the moment, but the log will help identify why this happens on your setup.

[Matt001]

Thank you Lowlander. Apologies to correct you but this chain began with similar reports (Bosley » Mon May 25, 2026 8:08 pm). I'm afraid it is a big problem. You see, users cannot fix it themselves yet if they try to browse any artwork for a song.. ..MediaMonkey malfunctions & crashes.
So I very much am grateful someone is looking at the log and I can do more of them if your guys need it or perhaps video my screen as the crash occurs? (must be software that does that)
Thank you for your time improving things

[Matt001]

I have news.
We established from Bosley and myself that Media Monkey freezes after right-clicking any album, properties and Artwork then ''Browse'. I have just tried a slight variation (which I hoped to have been a work-around). Instead of clicking 'Browse' I chose 'Look up image' (that function worked and did not freeze the software) and from that screen there is another 'Browse' button. Upon pressing that in that screen it froze the software again (forcing a Ctrl-Alt-Del reset) but this time generated an error message.
Callstack: Script: file:///mminit.js ; Func: undefined ; Row 339 ; Col 9
Perhaps your developers would suggest disabling some type of script add-on that resolves it which we can then suggest to future members?

[Matt001]

Right-click on Album - Properties - Artwork - Browse = Freeze/Crash
Right-click on Album - Properties - Artwork - Lookup Image - Browse = Freeze/Crash (and callstack error msg)
Right-click on Album - Lookup Image - Browse = Does NOT Freeze..

That (finally) allows users to delete wrongly associated artwork & select the correct artwork for both tag and local file. Then (oddly) you still need to Right-click on Album - Properties - Artwork and delete wrongly associated artwork that are still there (despite having done it from the Right-click on Album - Lookup Image - Browse method).

This is a 'workaround' for me. I hope it helps other users (like Bosley) whilst MediaMonkey developers make the program even better & fix this bug. p.s. it's entirely possible this workaround doesn't last

[Lowlander]

That works fine here. I did run into this a bit ago, but explorer.exe was likely the culprit as it often freezes and needs restarting.

[MiPi]

According to the log the issue is with system Explorer, maybe with Dropbox shell extension. It is not our script addon, which blocks the program, it is system call to system's open file dialog opening in Dropbox folder... As I wrote in ticket, please try the same in different folder not within Dropbox. Your workaround maybe works just because the dialog is opened in different folder.