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Knowledge Base

  • Knowledge Base

MediaMonkey for Windows

  • Purchasing / Licensing (MMW)
  • Install and Config
  • Playback
  • Device Synchronization
  • Tagging and Organizing
View all 84 articles

MediaMonkey for Android

  • Purchasing / Licensing (MMA)
  • Install and Config
  • General
  • Device Synchronization
  • UPnP / DLNA
View all 15 articles

General

  • Website Account / Login Issues ( Forum / Helpdesk )
  • Where To Download MediaMonkey
  • How to Report a Bug
View all 3 articles
  • MediaMonkey for Windows
    • Purchasing / Licensing (MMW)
      • Find a Missing Gold License Key
      • Registration failed: your license is incorrect / How to use a Gold License Key
      • Registration failed: Activation failed
      • Registration failed: Expired / Upgrading from earlier MediaMonkey versions
      • Registration failed: Key was used too many times / Can I use a Gold License on many PCs?
      • Ordering Issues
      • VAT / FX rate is too high
      • If MediaMonkey is freeware, why isn't MP3 encoding unlimited?
      • What's a 'Free' vs 'Gold' (x.y vs Lifetime) License?
    • Install and Config
      • MediaMonkey won't open
      • UPnP Service install fail (error 1069 login failure)
      • What operating systems is MediaMonkey compatible with?
      • MediaMonkey Database or Settings are lost
      • Modifying the MediaMonkey database and settings files / changing the default database location
      • UAC or COM Elevator Prompt appears each time MediaMonkey for Windows starts
      • Can't Install Upgrade / Uninstall (error code 5)
      • 'There was a problem with updating database to the newest version' error message
      • Reset MediaMonkey Interface/Error message on startup: 'Error During Player Initialization'
      • 'Access Denied' error message on startup of MediaMonkey
      • Error message on startup: 'Cannot create file C:\Program Files\MediaMonkey\Portable\MediaMonkey.registry'
      • 'Can't find script engine ...' / 'A script for the specified language can not be created' error messages
      • Portable Mode: Settings don't save / Addons don't install correctly
      • 'Setup File is Corrupted' error occurs when Installing
      • Antivirus / Spyware warning for MediaMonkey
      • How to completely uninstall MediaMonkey
      • MediaMonkey in a Shared / Networked Environment
      • Command Line Startup Options for MediaMonkey
      • Multimedia Keyboard Buttons Don't Work
      • MediaMonkey Skin won't change/Multiple MediaMonkey icons show on the Windows Taskbar
      • Using the WASAPI output plug-in in MediaMonkey
      • Virtual CD doesn't Work After Upgrading / Re-installing MediaMonkey
    • Playback
      • How to remote control MediaMonkey
      • Why are some files Greyed Out / Fail to Play?
      • No Sound is Playing / Sound is Corrupted
      • Audio Files don't play on Windows N Editions of XP/Vista/7/8/8.1/10
      • Some / All MP3s Don't Play
      • WMA Tracks can't Burn, Play, Tag, Convert, Sync or be Analyzed
      • Playing M4A, M4P, M4B (AAC) Files
      • Files Playback at Different Volumes
      • Why do files overlap one another when they play?
      • Compatibility with ASIO-Capable Sound Cards
      • How to Enable 5.1 Sound
    • Device Synchronization
      • Music Players
        • Tracks Fail to Sync to an MP3 Player
        • USB Mass Storage Device isn't detected as a sync device
      • iPhones and iPods
        • Apple Device Not Recognized (compatibility list)
        • MediaMonkey doesn't Recognize my Apple Device
        • Tracks / Metadata Synced to an Apple Device are lost
        • Copy Files from an Apple Device to Your PC
        • Installing Apple Sync Drivers without iTunes
        • Tracks from the iTunes store don't play on my iPod
      • Some Files Don't Sync
      • USB Sync with Android / MP3 Players fails
      • Some Files Re-sync Unnecessarily
      • Audiobook Files Aren't in Order on my Device
      • How does 'Level Volume When Syncing' Work?
    • Tagging and Organizing
      • How to Configure which ID3 Tags are used for Year / Date
      • How to Remap Characters for Auto-Organize
      • Tags Change in Files even though Tag Updates are Disabled
      • Metadata is Guessed Incorrectly During Scans
      • Configure WAV Tags to use ASCII (instead of UTF-8)
      • Track# field not Recognized by some Devices
      • Editing Properties in Hebrew / Arabic: Cursor behaves erratically
      • Album Art / Image lookup fails
    • CD/DVD Playback and Burning
      • Does MediaMonkey support DVD / Blu-Ray Playback / Ripping?
      • Can't Burn Audio CD with CD-Text
      • CDs / DVDs don't burn correctly
      • Audio CDs fail to Scan, Play, Rip correctly
    • UPnP / DLNA
      • MediaMonkey DLNA / UPnP Server Inaccessible / Casting Fails
      • 'Popping' Sound when Playing WAV over DLNA
      • Setting Permissions for the MediaMonkey DLNA / UPnP Service
      • How to configure MediaMonkey for DLNA/UPnP over the Internet
    • Library (database)
      • Problems Scanning Networked Files
      • What is the Maximum Number of Files in a MediaMonkey Library?
      • Configure Database Performance / Robustness
      • Files are Missing from the MediaMonkey Library
      • Why are there Duplicates in the Library and how to Fix
      • How to Backup and Recover a MediaMonkey Library
      • How to migrate Podcasts into MediaMonkey
      • Migrating from iTunes, Windows Media Player, jRiver, MusicMatch, etc. to MediaMonkey
      • MediaMonkey is Slow to Start (Reading Files/Scanning)
      • Error Message: 'Database Image is Malformed'
    • Add-ons
      • How to Install Addons (Extensions)
    • General
      • Can MediaMonkey Convert / Burn DRMed / Copyright Protected Files?
      • Is MediaMonkey available for Mac or Linux?
  • MediaMonkey for Android
    • Purchasing / Licensing (MMA)
      • What's an MMA 'free' vs 'Pro' License?
      • Is MediaMonkey available on the Amazon App Store / Amazon devices?
      • Using an existing license on a new Android device
    • Install and Config
      • How to do a clean install / clear sync settings
    • General
      • 'Permission Denied': Unable to access / edit / sync content
      • How do I terminate MediaMonkey
      • Rating, Album Artist, Album Art, etc. is missing
    • Device Synchronization
      • Wi-Fi Sync doesn't work
      • Synced playlists disappear, or appear in duplicate
      • Artwork for some tracks is incorrect, duplicated, or missing
    • UPnP / DLNA
      • Casting to Google Cast devices doesn't work
      • Remotely control MediaMonkey for Windows
      • Casting stops before all tracks are played
    • Playback
      • Playback stutters / fails
      • Car Stereo isn't Displaying Track Info
  • General
    • Website Account / Login Issues ( Forum / Helpdesk )
    • Where To Download MediaMonkey
    • How to Report a Bug
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