Unable to access / edit / sync content on the SD Card

Android 5 and up allow apps to save/sync/edit content to shared directories (such as /Music) on an SD card. If you’re unable to, it’s likely because one of the following requirements aren’t being met:

  1. Permission: MediaMonkey for Android must have permission to write to the external storage location of the SD card, in order to be able to edit / delete / sync content to the SD card.
  2. Inclusion in the library: In order for content to be visible in the MediaMonkey for Android library, the location on the card containing the content must be configured to be part of the library.
  3. Sync profile: MediaMonkey for Android and MediaMonkey for Windows must be correctly configured to sync with one another.


On most devices running Android 5 and up*, MediaMonkey is able to access/sync to directories such as /Music or /Videos on an SD card once permission has been granted. On such devices, MediaMonkey will automatically prompt the user for necessary permissions to read / write / delete SD Card content as shown below (in the event that this dialog is skipped, they can be manually granted via the Options > Verify permissions function): 

  1. MediaMonkey automatically displays a dialog asking the user to grant write access to a folder on the SD card (if the user skips this, it’s possible to restart this via Options > Grant access to external storage).
  2. MediaMonkey then opens an Android system folder chooser dialog, from which the user can choose a specific folder (or the entire SD card) in order to grant MediaMonkey access to that location.


  • Some customized versions of Android may not have a ‘Show SD Card’ option. For instance:
    • On some Huawei devices ‘Open from’ (see above) will only show SD cards after first enabling [x] Show advanced devices (in ‘Settings’). Then navigate to the SD card and ‘Select all’ (as there is no ‘Select SD card’ option).
    • On some Xiaomi devices, after installing MediaMonkey (but before running it), you need to go to Settings, Tap on Installed Apps, Tap on Documents, Tap on the “Enable” icon on the bottom in order to grant access. Then run MediaMonkey for the first time.
  • Shared folders may not be supported on certain devices if MediaMonkey is unable to validate the external storage. For such devices synchronization is limited to writing to app-specific folders.

Inclusion in the library

Once permissions are granted, MediaMonkey will automatically move files from app-specific directories (i.e. from SD Card/Android/Data/com.ventismedia.mediamonkey/Music) to shared directories (e.g. SD Card/Music) and automatically include standard media locations such as /SD Card/Music etc. within the library. If content from the SD card appears to be missing, you can manually add new locations via Options > Choose library folders.

Sync Profile

To sync content, MediaMonkey for Android and MediaMonkey for Windows must be configured to recognize one another so that they can sync. See this article if MediaMonkey for Windows does not recognize your device or your device cannot see MediaMonkey for Windows.

Related Articles:

Sync MediaMonkey with an Android device [online help]

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